User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Rooli. We take your privacy seriously and describe below what data we gather, why we use it, how we keep it secure, and the choices available to you as a Canadian user.
Types of data we collect
Personal data
When you register an account or verify your identity we collect personal information such as your name, date of birth, email address, phone number, government-issued ID and proof of address. We may also keep copies of documents provided for KYC and fraud prevention purposes.
Technical data
We collect device and connection information to operate the service, including IP address, browser and device type, operating system, cookies, and usage data such as pages viewed and session timestamps. This helps us maintain account security, ensure a smooth site experience and detect abuse.
Transactional data
We process payment and transaction details related to deposits, withdrawals and play history. This includes payment method identifiers, transaction amounts, currency and timestamps. We retain records necessary to manage your account and meet legal and anti-money-laundering obligations.
How we use your information
We use the data we collect to:
- create and maintain your account;
- process deposits and withdrawals and keep financial records;
- verify identity and comply with regulatory and anti-fraud checks;
- deliver customer support and respond to inquiries;
- improve and personalise site features and content;
- monitor and prevent suspicious activity and enforce our terms of use.
Data protection practices
We protect personal information using security measures such as encryption, access controls and other safeguards designed to prevent unauthorized access. Access to personal data is limited to staff and service providers who need it to perform their duties. We keep information only as long as required for business, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to show relevant content. You can manage cookie preferences in your browser or through available site settings. Disabling certain cookies may affect your ability to use parts of the site.
User rights
As a user in Canada you have rights regarding your personal information, including the right to request access, correction, restriction of processing or deletion where applicable. You may also object to certain processing and, when applicable, request data portability.
Access, correction and deletion of data
To request access to or correction of your personal information, or to request deletion, please contact us. We will respond within a reasonable time and in accordance with applicable law. Some requests may be limited if we need to retain data for legal, security or fraud-prevention reasons.
Information sharing and third parties
We share personal information with trusted third parties to operate the service, including payment processors, identity verification providers, game and platform providers, analytics and fraud-prevention partners. We may also disclose information if required by law or to protect our rights and the safety of others.
Privacy policy updates
We may update this policy from time to time. When changes are material we will notify you through the site or other reasonable means. Continued use of Rooli after changes indicates acceptance of the updated policy.
If you have privacy questions or requests, contact our privacy team at [email protected].