User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Rooli's online casino and related services. They explain our relationship with players, outline account responsibilities and verification steps, and set out the basic rules for promotions, deposits and withdrawals. By using the site you accept these terms and any additional rules that apply to specific offers or payment methods.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person. You must provide accurate information at registration and update it when necessary. We may request identity documents at any time and will normally require verification before a first withdrawal. Accounts may be restricted, suspended or closed where we suspect fraud, multi-accounting, chargebacks, abuse of bonus terms, use of VPNs or other breaches of these terms.

Eligibility requirements

To play you must meet the minimum age and legal requirements in your jurisdiction. Some provinces are not eligible for real-money play; it is your responsibility to confirm that online gambling is permitted where you live. We may refuse service or block access for users in restricted territories.

Acceptable platform use

Use of the site must be lawful and fair. You must not use automated tools, bots or scripts to play, attempt to manipulate games or exploit system errors, or submit false documents. Sharing account credentials, third-party deposits on behalf of another person, or any activity intended to bypass our controls is prohibited. We reserve the right to investigate suspicious behaviour and to take appropriate action, including withholding funds where permitted under these terms.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that are provided with each offer. Common rules include wagering requirements, game weightings and maximum bet limits while a bonus is active. Only one promotion may be used at a time unless explicitly stated. If you request a withdrawal before meeting promotional conditions, the bonus and any related winnings may be voided. Always review the bonus terms displayed at the time of activation for full details.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. Minimum deposit and withdrawal amounts are shown in the cashier. Withdrawals are subject to verification checks and applicable limits; for larger requests we may split payments in line with available methods. We aim to process withdrawal requests promptly once approved, but processing times depend on the chosen method and third-party providers. Fees charged by payment providers or banks are the responsibility of the user.

Dispute resolution

If you have a complaint, please contact our support team via live chat or by email at [email protected]. We will attempt to resolve disputes directly. Where a dispute cannot be resolved informally, the applicable governing law and dispute process are those set out in the full Terms and Conditions on the site.

Updates to terms and conditions

We may update these terms periodically. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not accept revised terms you should stop using the service and contact support.rooli.ca for account closure options.