Responsible Gambling Policy

At Rooli we take responsible gambling seriously. We want play to stay safe and under control, so we provide clear tools, practical limits and support options to help you manage your account and behaviour. If you ever feel gambling is becoming a problem, we encourage you to use our account controls and to reach out for professional help in your province.

Player protection principles

We aim to protect players by making safer gambling easy to use. Our approach focuses on prevention, transparent account controls and timely intervention. We respect your right to set limits, take breaks and exclude yourself if needed, and we handle requests promptly and confidentially.

Activity-control tools

You can control your play directly from your account at any time. Available tools include deposit limits, loss limits, wager limits, session time reminders and temporary account breaks. Limits apply across devices and are designed to help you keep gambling within your comfort zone.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. You can lower limits instantly; increases are subject to a mandatory cooling-off period to prevent impulsive changes.

Loss and wager limits

Loss limits help you cap net losses over a chosen period. Wager limits restrict the amount you can stake per session or day. Both tools are adjustable from your account settings and are applied immediately after confirmation.

Time limits and session tools

Use session time reminders and automatic log-out options to avoid long play sessions. You can also enable daily or weekly play limits and set reality checks that notify you after a set amount of time spent playing.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you close access for a fixed period. Options include short cool-offs (for example 1 week) and longer exclusions such as 1 month, 3 months, 6 months or 1 year. Self-exclusion requests are enforced across the account and, where applicable, through partner processes to help prevent re-registration.

Signs of problematic behaviour

Watch for changes such as chasing losses, spending more than planned, hiding gambling from others, borrowing money to play or neglecting work and family. If you notice these signs in yourself or someone close to you, consider using our controls or seeking outside support.

Tips to stay in control

Set realistic budgets, schedule play times, use deposit and time limits, avoid borrowing to gamble and take regular breaks. Keep account passwords secure and avoid using multiple accounts. If you think limits aren’t enough, try self-exclusion or contact support for help setting stricter controls.

Professional help and support organisations

If you need further assistance, contact your provincial gambling helpline or a recognized support service. In Canada, options include ConnexOntario and the Responsible Gambling Council for information and referrals. You can also reach out to local counselling services or Gamblers Anonymous for peer support. If you need help applying any of our tools, contact support via the help section in your account.