Contact Us
If you have questions about your account, deposits, withdrawals, verification, or technical issues, Rooli support is ready to help. Our team handles bonus queries, payment checks and document uploads, and can guide you through KYC or cashier steps. For fastest help use live chat; for detailed requests send an email. If you prefer French support, request it in chat or by email and we’ll route you to an available agent. We aim to respond promptly and follow up on feedback.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7, English) |
| General Enquiries | [email protected] (response within 48 hours, EN/FR) |
| Affiliate Enquiries | [email protected] (partnerships & tracking) |
| Phone | +1 416 589 3271 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; email responses Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires documents or explanations. Please send your message to [email protected] with a clear subject line, your account ID and up-to-date contact details. Including all relevant information helps us review your case faster and avoids unnecessary delays in processing requests.
Submit your enquiry
Contact Rooli support Need help with deposits, withdrawals or account verification? Send us a message and our team will reply within 48 hours. For urgent issues use live chat inside your account. Name Email Message Send message By sending this message you confirm you are at least 18 or the legal gambling age in your province. Do not include full card numbers or passwords in this form.Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. For straightforward questions you may receive a reply the same day; more complex cases, such as KYC checks, payment disputes or account investigations, can take longer depending on the issue and required checks. We appreciate your patience and will keep you updated as the case progresses.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Every message is reviewed carefully by our team and used to enhance features, fix issues and improve the overall user experience. Use live chat or the support form to get in touch. We aim to respond promptly and put good suggestions into action.